At Weavr.store, we take pride in delivering quality custom apparel. However, if you receive a defective or incorrect product, we’re here to make it right.
1. What if I receive a defective or incorrect product?
We’ll replace your order at no extra cost if:
- There is a manufacturing defect
- The jersey or apparel is not as per your order (e.g., wrong design, size, or print)
To request a replacement:
- Record an unboxing video clearly showing the issue at the time of opening the package
- Contact us within 2 days of delivery via WhatsApp or email
- Share the unboxing video and order details with our support team
⚠️ Please note: We cannot process exchanges or replacements without an unboxing video clearly showing the defect at the time of unboxing.
2. What products are not eligible for exchange?
- Jerseys or apparel that have been worn, washed, or damaged after delivery
- Requests made after 2 days from the date of delivery
- Products with defects not shown in the submitted unboxing video
3. How to prepare your order for reverse pickup
If your replacement request is approved:
- Ensure the jersey is in its original condition
- Keep all tags and labels attached
- Pack the product securely in the original Weavr.store packaging
Our courier partner will arrange a reverse pickup from your address once the request is confirmed.
4. Refunds
As most of our products are custom-made to order, refunds are not generally offered.
However, if a replacement cannot be processed due to stock or production limitations, we may issue a refund to your original payment method within 7–10 business days after confirmation.
5. Need help?
If you have any questions or need assistance with your return or replacement, please contact us at weavr.store@gmail.com or Contact Us page
